We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer.
Q: HOW COME I CAN’T PLAY MP4 FILES I DOWNLOADED?
A: Many websites have started using Dynamic Adaptive Streaming over HTTP (DASH), which is great for streaming high-quality media over the Internet without stalls or buffer issues occuring. While you can still download these videos from sites like YouTube as a MP4 file, there have been some compatibility issues with playing the videos back.
The good news is this issue has been fixed in the latest update to RealPlayer 16. If you are currently using the free or Plus version of RealPlayer 16 here’s how to install the update:
1. Open RealPlayer and click the RealPlayer logo in the upper left corner of the screen.
2. Select Check For Update. RealPlayer will be updated. Note: Once the update is complete you may still need to re-enable the RealDownloader extension in your web browser.
3. Re-download the videos that weren’t playing back in RealPlayer. They should now play back with ease.
For those who have RealPlayer 15, please contact customer support by sending an email to help@real.com. If you’re having other issues playing MP4 videos using RealPlayer please leave a comment below and we’ll be happy to answer your questions.
